You can contact Funrise Customer Support by email, phone or mail. Please remember to include your address and phone number when sending an email. Thank you.
Customer Support Hours
Monday to Friday
9:00 am – 5:30 pm Pacific Time
7811 Lemona Avenue
Van Nuys, CA 91405
Toy Safety Message
Funrise Inc. shares consumers’ concerns about the recent recall of toys. Funrise Inc. goes to great lengths in making sure our toys meet all safety regulations set forth by our Federal Government. Every single product we manufacture and market is tested throughout the manufacturing process, both internally as well as by independent testing labs confirming safety and compliance with all regulatory safety standards. Additionally, once our toys reach the US they are tested once again by independent testing agencies as required by the retailers we sell to in the United States. Even with the recent recalls, toys made for sale in the United States are among the safest in the world. Funrise’s number one concern will always be the safety of children.
Funrise Inc. is happy to offer a 90-day limited warranty for our products.
To make a replacement request, please send an email to firstname.lastname@example.org with:
- your name
- phone number
- the name of the retailer you purchased the item from
- a brief description of the problem you have experienced with the item in question
- photo and / or video documentation of the toy malfunctioning.
Unfortunately we are unable to provide individual replacement parts, nor do we sell them.
Funrise Inc. is a manufacturer and not a retailer. As such, we are unable to provide refunds or exchanges for items. Please consult with the retailer where the item was purchased for these services.
Where can I buy Funrise products?
Funrise toys are available for sale at major retailers such as Walmart, Target, and Amazon.com. Please check in stores and online for availability.
My toy isn’t working. What do I do?
Funrise Inc. is able to provide replacements for defective items up to 90 days after purchase at no cost to the customer.
I lost a part to my toy! Do you sell replacement parts?
Unfortunately Funrise is unable to sell or offer complimentary replacement parts. We appreciate your understanding.
What should I do in the case of a safety issue?
Firstly, please make sure the defective toy is safely out of reach of children. Email us at email@example.com with the subject line “Urgent,” and we will be in touch ASAP to resolve the issue.
*Please do not contact us with wholesale or other business inquiries. For information on new brands and releases, follow us on social media to stay up-to-date with all things Funrise!
Click here to access the Declaration of Conformity for Cat® Products.
Click here for a list of Funrise locations worldwide.